Workshop FAQ: bike repair and servicing
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After-sales & repairsBack to FAQ
What does the service package include?
- General check of the bike's safety
- Brakes: check, degreasing and adjustment
- Drivetrain and gears: check, cleaning and adjustment
- Belt/chain and crankset: check and adjustment
- Tyres: check and inflation to the correct pressure
- Wheels: check and adjustment (spoke tension and truing)
- Cockpit (handlebar and stem): check and alignment
- Electrical components: check, cleaning and updates (if needed)
- Lights: check
- Test ride to check everything
With the KOMUT service package, enjoy peaceful, worry-free cycling. Would you like to know more or book an appointment? Contact us or visit one of our stores. We will be happy to help you get back on the road safely and in maximum comfort!
Which bikes do our KOMUT workshops accept?
Your bike was bought in one of the KOMUT Bikes stores.
Every bike bought at KOMUT Bikes is of course welcome in our workshops.
Your bike was not bought in one of the KOMUT Bikes stores.
We can also repair all the bike brands sold in our stores. During busy periodswe may have to decline servicing bikes that were not bought at KOMUT. This way, we give priority to KOMUT customers.
Please note that to ensure the best possible repair, we only service electric bikes fitted with a Bosch or Shimano system.
Non-electric bikes: all relatively recent models
Electric bikes: all types of bikes with a Bosch, Shimano or Brompton motor
We reserve the right to decline repairing a bike not bought from us, and will explain the reasons for our decision.
Dropping off your bike at KOMUT: important tips
Important guidelines for optimal servicing
To improve our service, we kindly ask you to bring your bike as clean as possible and remove accessories such as child seats and panniers. This saves us a lot of time during servicing, as child seats can be difficult to remove and full panniers make lifting the bike awkward. Space in our workshop is also limited. Your cooperation helps us work more efficiently and give you a faster, better service. Thank you for your understanding!
Why do I need an appointment to have my bike serviced or repaired?
At KOMUT, our priority is to give every customer a consistent experience. We know your bike has become an essential companion in your daily life, which is why we keep the time each bike spends in our workshop to a minimum.
By booking an appointment, whether during busy periods or at other times, we commit to servicing your bike within 24 to 48 hours of dropping it off at one of our workshops.
Thank you for your understanding if these conditions are not met. Our main goal is to make sure your repair or service is carried out properly.
How do I book a workshop appointment?
To book a slot in our KOMUT Bikes workshops, click the link below. Choose the workshop you want and follow the instructions to confirm your appointment.
How do I cancel a workshop appointment I have already booked?
After booking your appointment on our platform, you will receive a confirmation email. It includes a link to cancel your appointment if needed.
How do I reschedule a workshop appointment?
To change your appointment, you need to cancel the current one. To do so, open the confirmation email you received when booking and cancel it. You can then follow the usual steps to book a new appointment.
Find out more
Our service pages and the other frequently asked questions.
Find your bike:
A question? Call us: Uccle 02 343 47 57 · Saint-Gilles 02 725 63 92 · Woluwe-Saint-Pierre 02 223 60 06