How can we assist you?
Any questions about our services or your purchases? Looking for advice or an expert to guide you in your decisions?
Our team is ready to help and support you!
Order
Paiement
- How to obtain an invoice?
- Can I pay with eco-vouchers?
- How to request bike financing?
- The amount exceeds the limit of my card, what should I do?
Vouchers & Loyalty
- How do I use a promo code / voucher?
- My promo code isn't working, why?
- How does the loyalty programme work?
My Account
- How do I create a customer account?
- Forgot your password? What should you do?
- How to change the email address linked to my customer account?
Bicycle After-Sales Service & Repairs
- How do I book a workshop appointment?
- How do I cancel an appointment already booked at the workshop?
- What types of bicycles can be repaired in our workshops?
Shipping & delivery
- When is my package shipped?
- What are the delivery methods?
- What are the delivery times?
Bicycle leasing
- What is bicycle leasing?
- What are the steps to apply for a bike lease?
- Who is eligible for a bike lease?
Returns & Refunds
- How do I make a return?
- How much does the return cost?
- How long do I have to return a product?
Bicycle financing
- What is bicycle financing?
- What are the steps to obtain bicycle financing?
- Who can benefit from bike leasing?
How can I contact our customer service?
Response within 24 to 48 working hours